Wanted to give a shot to our service but still have some doubts? If so, then here is the list of frequently asked questions that will help you out.

What is IPTV?

Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously. As a result, a client media player can begin playing the content (such as a TV channel) almost immediately. This is known as streaming media.

IPTV is widely deployed in subscriber-based telecommunications networks with high-speed access channels into end-user premises via set-top boxes(A.K.A STB/MAG) or other customer-premises equipment such as Android TV, Fire TV stick, etc. IPTV services may be classified into live television and live media, with or without related interactivity; time shifting of media, e.g., catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning); and video on demand (VOD) which involves browsing and viewing items of a media catalogue such as our Series or Movies.

Can i use the subscription on multiple devices?

Yes, of course, our IPTVCanada.TV plans supports up to 5 connections (up to 5 TV’s at once), where the customer can use them on multiple devices simultaneously.

Do I need to use a VPN with IPTV?

VPN is not mandatory for the IPTV however if your ISP is limiting your bandwidth or you have another issue then sure you can use it too as IPTVCanada.TV is VPN friendly.

What payment methods to IPTVCanada.TV accept?

We offer payment through Credit Card and as well as PayPal.

How much time will it take to get IPTV credentials?

When you make an order from our website we will then confirm if the payment is received or not. Most times this is done automatically by our system. If it is automatically confirmed, your subscription details are usually emailed within 10mins. If there is a slight issue or our system can’t process it automatically, we will confirm the subscription manually, therefore you will receive IPTV credentials in 1-12 hours.

Does IPTVCanada.TV work with Windows and Mac Laptops / Computers?

Yes, our service is fully compatible with the Windows and Mac machines. We offer an M3U Playlist that can be used with the VLC media player or else you can use Xtream Codes API on IPTV Smarters, GSE IPTV, or other IPTV players that you like.

I would like to try your service before purchasing a subscription. Do you offer something like that?

Yes, we do offer a Trial test account for you to test our service. The trial account lasts for 36 hours where you can test our service fully. Upon registration, you will have the option to customize the playlist you want to test, you can select only the channels you wish or include all channels.

Loading channels take some time to load on the app, why is that?

This is usually due large M3U (Playlists) files. In order to optimize the loading time from within our app please make sure to select the bouquets you will be watching. Adding extra bouquets to your subscription will slow the first time you open the app. We encourage users to remove any unnecessary bouquets from their subscription to improve the overall experience.

Do I need to have a satellite to us IPTV?

IPTV is a short term used for Internet Protocol Television where live TV channels can be streamed through the internet. That’s why you don’t need to have a satellite or a cable connection to watch IPTV, an internet connection is enough.

Can I purchase your IPTV service as an alternative to satellite/TV cable provider?

Yes, definitely. With our IPTV service you can replace your old TV cable subscription, you will receive more benefits including a large number of high-quality channels, PPV events, series and movies all under the same price.

Is IPTVCanada.TV an IP-locked Service?

No, IPTVCanada.TV doesn’t use the IP lock as customers can log in from anywhere they want. Although customers have an option to use it so it depends on them.

Can I get a refund if I don’t like the service?

Sorry, we do not offer refund at any cost as once you have purchased it then it won’t be refunded. Therefore make sure to try our service before purchasing our service.

Is it possible to watch IPTV in UK, USA or Canada?

A big Yes, with our IPTV  you can use it in the UK, USA, Canada, or any part of the world without any issue.

Are STB/MAG devices supported?

Yes. STB/MAG devices are supported.

There are some packages on my subscription that I don’t want to have. Can I remove them?

If you don’t want specific channels from a certain region or country on your subscription, you can remove them anytime from within your client area. Please make sure to download your M3U file again after confirming the changes.

My channel is buffering. What could be the reason?

Whilst we strive to deliver the best possible service to our clients and a buffering issue is something we dislike; you can experience it. We have found that 91% of the buffering scenarios are usually generated by the client’s side. Because of this, always make sure you have a stable internet connection, 20Mbps download speed dedicated for the use of our service. For Smart TV’s we highly recommend -if possible- setting up an ethernet (cabled) connection. If you are using a Wireless connection, make sure you have an Excellent signal and that no one in the network is dragging all of the network bandwidth.