We are seeing this more and more lately. We are getting many tickets where customers are saying our service is down, when in reality it is not. We will try to clear that up below, but in the meantime, here are a few checks you can do on your end to see if its something with our service or on the customers end.
- First place to check is our Network Status page here (http://iptvcanada.tv/network-status/). Its not an automated process so if our service goes down, it can take up to 30 minutes before the status changes and gets updated.
- You can also log into your IPTVCanada Clients account here (https://clients.iptvcanada.tv/) and we will have a notice bar. If it is visible, click on the “Learn More” to see what the outage might be related to. If you don’t see anything, then there are no service outages
- If our service doesn’t seem to be working on your device, if you go to the webbrowser and go to http://live.iptvcanada.tv/, you will either see our “Welcome to nginx” (as shown below), or the page doesn’t load. If you see welcome page, then your device can see our service and it might be worth creating a support ticket so we can try to assist. If you don’t see the welcome page, then keep reading below.
Unfortunately, we believe this is your ISP (Internet Service Provider) that is blocking your IPTV connection. There are many ISPs now starting to block IPTV connections especially due to the World Juniors and large events being broadcasted. That is why it typically goes down at the same time each evening.
You might need to look at getting a VPN to avoid these issues. There are a few VPNs that offer a free trial, so its worth a try.
I hope this helps.
If you have further comments or questions, feel free to create a ticket or email us at email@example.com.